Love this place! I have dealt with Randy Love for the past 20 plus years. He is a fair and honest man. I have always been treated with respect and kindness at this dealership and highly recommend them to anyone. The service department is excellent too! They go out of their way to keep their customers happy.
Great service dept, understanding, can't beat $9.95 oil changes (synthetic oil) for life of vehicle. Only draw back is the scheduling appointments. If you schedule an appointment unless your lucky it's gonna be a week out all the time
Bruce
I called two days ago and talked to Mark in Service about putting 4 tires on my Rav4. He called back the next day with an estimate and told me they had the tires in stock. He set me up for an appointment to install them at 3:30 yesterday. I took off work, drove over, and they put my car up to remove the tires. Then they told me they had sold the tires earlier in the afternoon. I was offered a more expensive tire if I'd like to buy those. I told them no, this was extremely irritating, and I'd rather go home and think about whether or not I'd like to buy tires from them. No apologies at all until I talked to the service manager and told him I had not even received an apology for the inconvenience. Mitch apologized and then told me that's the way they do things. They keep one set of tires, and if somebody buys them first, they are gone. Perhaps someone could have held the tires for me, called me to tell me they were sold or they could have told me to call beforehand to make sure they didn't sell. They've lost my business, and with Mitch's shrug, I guess they really didn't care.
This is my first car-buying experience in over 10 years. Michael Rzeznick took a great deal of time working for me in regards to the sale including help in getting the best financing. He also brought three cars for my wife and me to test drive. I certainly appreciate Michael who wanted to make sure that I was satisfied with any purchase I decided to make (if any). To finalize the sale, I met with Eric who took a great deal of time making sure that I understood everything involved. I am so glad that I stopped at the Signature Automotive Group for this purchase and would highly recommend them. Thanks!
Great experience dealing with Signature Toyota when I bought my 2015 Ford Truck. The sales process was quick and the truck was delivered to my business without a hitch. Thanks Bill, I really appreciate it.
Signature Toyota is a US Car Dealer based in Benton Harbor, Michigan. Signature Toyota is located at 680 E Napier Ave, Benton Harbor, MI 49022, USA.
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