Service Department is impeccable as well. The last time I had an issue, it wasn't easy for the team to diagnose. They patiently drove my car til they heard what I heard, figured out the sound, and found a part quickly. They even had me pay my parts bill later just to be sure they got the diagnosis correct.
I've always dreaded buying cars, but that fear has subsided with Signature. I'd never consider going anywhere else. Especially with the luck I've had with my Scion, and now with my Camry.
It took me almost a month of test driving different vehicles, crunching numbers, asking questions and being careful. Bill and his staff, including Chris, my sales person, were patient with me, communicated very often, and understood when I didn't quite feel solid with what I test drove.
Purchased the car online. Transaction went smoothly and was fairly easy. Sales person Marcus was great to work with. Picked up the car to drive back to my home state Oregon. Was assured the vehicle was inspected and serviced and would get me home safe. The car broke down in the middle of Wyoming after driving only 1000 miles. Car towed to auto repair in central Wyoming. The bill is $1500 for oil pump replacement on a vehicle with less than 100k miles. I called Signature and asked politely if they could assist me with the repair bill since I had barely bought the vehicle and was told it was a great car. Management at Signature told me essentially "tough luck." These guys that were so nice and helpful during the purchase basically abandoned me once the car left the lot. After repair bill, hotel bills, and missed work I'm out an extra $2500 above the cost of the newly purchased vehicle. It's disappointing Signature will not stand behind the quality of the vehicles they sell. These guys refused to assume any responsibility for the condition of this vehicle and it has really cost me. All said and done, this experience has been financially catastrophic for me and my family.
I highly recommend contacting Michael Rzeznik if you're looking for a vehicle. He was helpful, patient, and answered all my questions. It was a great experience overall!
I bought my first Toyota product more than 8 years ago and recently just upgraded to an amazing Camry with really useful features and a smooth ride.
An overall fantastic experience! Mike Walters was a great through the whole process. I never felt pressured at all and he gave me all the time that I needed to feel comfortable in making a decision. I highly recommend! Also, it's one of the few (if not only?) dealers where the sales people are salaried instead of commissioned. So it completely removes the feeling that you're being "pressured to buy a car."
The team at Signature is a family, and you can feel that working with everyone. I am always honored to wear the dealer plate on the back of my car!
I felt comfortable the moment I contacted Signature Automotive Group online. Kathy was quick to respond through email and had all the answers I was looking for. Once I arrived, Spencer guided me through the process of buying a used vehicle and made the entire experience very smooth. The negotiating was straight forward and I never felt like I was being taken advantage of. Eric helped me with financing and was very informative. He clearly explained everything and was patient with all of my questions. I would recommend this dealership to anyone, and I will certainly return for my next purchase.
Signature Dealer Group is a US Car Dealer based in Benton Harbor, Michigan. Signature Dealer Group is located at 680 E Napier Ave, Benton Harbor, MI 49022, USA.
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